1 reviews | Active since Aug 2016
FNB FNB Cheque & Debit Card ***** Department - Claim - No Response from FNB
<p>About a month ago I was the victim of debit card *****. I cancelled my card and about 10 mins after that R3000 was deducted from my account. I logged a case with FNB and have sent them emails numerous time with reference number , but still have not received any feedback. It almost a month now! This is unacceptable as I am still waiting for outcome of case and have my money refunded.</p>
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 996146
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 996146
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Hi,
Thanks for the previous response. I have received feedback from you guys early last week (23 August 2016) and was advised via email and sms that I would be refunded in 48 hours. I am still awaiting the refund.
Regards,
Deon
Hi,
Thanks for the previous response. I have received feedback from you guys early last week (23 August 2016) and was advised via email and sms that I would be refunded in 48 hours. I am still awaiting the refund.
Regards,
Deon
Hi,
This is really getting ridiculous now. The only way to get a response from FNB is to go via hellopeter. I was contacted by you guys earlier this week and only to ask me whether I completed the form and sent it back. I already stated that I did complete the form and sent it back and was notified that a refund will be made within 48 hours.
I resend the form and is still waiting for the reply now. This is really bad service from FNB and I am not used to getting such bad service from you guys in the past.
Hi,
This is really getting ridiculous now. The only way to get a response from FNB is to go via hellopeter. I was contacted by you guys earlier this week and only to ask me whether I completed the form and sent it back. I already stated that I did complete the form and sent it back and was notified that a refund will be made within 48 hours.
I resend the form and is still waiting for the reply now. This is really bad service from FNB and I am not used to getting such bad service from you guys in the past.