FNB FLORIDA ROAD FLOPS

Good day

I write this complaint with the most utmost fraustration at FNB Florida Road Branch. The lack of customer service is so appalling and goes against everything FNB stands for "How Can We Help You". On the 11th August I went into the bank because my business account was closed (no-one informed me it was about to be closed). The account was owing and was closed. I sat at the bank for 3 hours and only then they told me they cannot help me because I need to pay the account first. Had the Business Bank Manager, Bongani Zuma, spent sufficient time with me he would have known to tell me this instead of signing papers and flogging me off to the consultants. A lovely lady Faziela Visagie earnestly tried to help but the query but the query was then passed on to Cindy (not sure of her surname). Unfortunately Cindy was just as useless as Bongani if not more. Monday I went back only to be told by Cindy that she cannot help me yet again. This was after spending 2 hours in the bank and that was when I decided to call someone from another branch Nozipho Mathe and explained my whole drama. Nozipho was brilliant and was able to resolve my query and left notes on the system and I can go to the branch to make payment and account be activated. When I arrive at the branch yesterday (so now this is my THIRD VISIT) Cindy sees me but does not acknowledge me for 20 minutes and makes me wait whilst she is apparently looking for a number she has lost. Since it was clear that I was to spend a long time at the branch my phone was flat so I borrowed a branch powerbank that I had used before and Cindy flatly **** and said there is no charger. Then I told her I had used it before and she said the bank doesn't lend it out. Bearing in mind I am spending no less than 2 hours for each visit that was very selfish of her and this added to my irritation. After denying me good service Cindy and Bongani come back to me again telling me they cannot help me. I now feel that their lack of customer service is now personal because Nozipho was able to assist me where they insist they cannot. Whilst I understand there are policies and procedures that need to be followed when resolving a query, it's extremely unproffessional that everytime I go to solve my query there is always a new problem. Worse is that I am a small business owner trying to invoice but Bongani Zuma & Cindy are working against me. If they continue to do this then I might as well close down my business because I am bound to fail because my bank is proving to be pulling me down instead of picking me up. I have spent no less than 6 hours at the branch and my query still has not been solved. I am expecting a payment from client but they can't pay me because account is still inactive I know I may not be banking millions but I am a customer and I am paying for services which are not being rendered. Please assist before I lose my mind in fraustration.

Kind Regards, Luyanda