FNB Fleecing Clients : Connect Top-Up 5GB

<p>I was canvassed telephonically by FNB to sign up for their supposedly fantastic Connect Top-Up 5GB offer. Unbeknown to myself FNB went and deduct pro-rata for August and also for September 2017 without authority as I agreed to a fee to be deducted 25.07.2017 as that is my paydate. Unbeknown to me I also get slapped with a R89.00 courier cost.</p> <p> </p> <p>To add insult to injury , my enquiry will now lead to an investigation over 5 working days and the IF , I qualify for a refund , wait for it, it takes 21 Days to materialise. I am stunned by how with minimum declaration , oon clever Sales Conversation, people are duped into these packages not knowing the full implication of their agreement.</p> <p> </p> <p>Ommision of information or complete declaration of facts is tantamount to unfair practice. I am left feeling as if I am ******. This is not a good feeling and I am amazed that this should happen to one of our Major Commercial Banks involved, besides this can cause major reputational damage if this behaviour is common.</p> <p> </p> <p>I trust I will be afforded a fair resolution, in a reasonable period</p> <p> </p> <p>Yours in Sales</p> <p> </p>