FNB Flawed Systems and delayed refund

17/09/2022 I went to Galleria branch to collect my new card as my old card expired. In the process I decided to open a credit card account. On 18/09/2022 I received various quotes on my app for me to accept or decline relating to the credit account. None of which were related to the agreed upon figures that were discussed with the consultant in the branch. So I decided to head to the branch on 19/09/2022 to clear up the situation with these requests on my app. On my way to the branch money was deducted from my account for an FNB topup package. At the bank I looked at my app to show the consultant the initial request for credit and then I suddenly see that an Easy account was opened on my name as well as the FNB topup package which was the money taken from me. The consultant accidentally opened another client's account onto my name. The consultant did realize he made a big mistake and then went about to fix it. I know people make mistakes, but what bothers me and scares me is that FNB allows their system to just create accounts without me having to verify on my app or to go through the fingerprint process. Which means that anyone can just open anything on anyone's name without permission. Be it only after someone was at a branch for a query or to open new accounts like me. Its a flaw in the FNB system and I am very disappointed. Today is the 22/09/2022 and I am yet to receive back my money that was wrongfullly taken from my account. Fix it or you will lose a customer that has been banking with FNB for 11 years.