FNB First warranty taking days to review claim submission

To whom it may concern *** (FNB***6)

Hi, I know that these first warranty claims are administered by an outsourced company and as FNB clients we just pay fnb.

But, I would like to make FNB aware of the terrible service their clients are experiencing with these administrators.

My car has been standing at a dealer for 3 days now waiting on someone to just look at my paperwork, when you call you get the run around back and forth.

When you eventually speak to a resource that does know something you get told that they are understaffed and that my claim is number 26 in his queue and their SLA is 6 hours, well 3 days later and still in this queue.

How is it right, that a customer should be immobile, spend hundreds of rands on Uber commuting to work daily cos someone has to review paperwork.

If someone at FNB can please assist as these Motorite agencies could care less of your struggles cos they do not have the capacity. -- Regards, Arashaad