FNB FIRST WARRANTY A ****...

I joined the FNB First Warranty some two years back. I last week experienced a car breakdown on the N1 where my car would not start. I put in a claim on Monday, 7 October. It is now the 12th, my car has been at the garage since Monday and I have been calling them like crazy with no tangible reason why my car repairs aren't starting. How long should a claim be processed? 20 days? I'm supposed to be charged by the garage starting from Monday R450 per day for storage. I cannot claim my towing fee because we have not gotten any authorisation. What a bad experience when at my lowest. Never mind the fact that towing on the day of the breakdown took 2 hours to happen. I started calling at 10pm and got home at 1:30 am on Sunday. This experience has left a sour taste in my mouth. After paying my premiums for almost two years, apparently I am covered for R2500. FNB and Motor Right, you are taking people for a ride. I'm quoted R19000 and you are covering R2500. Sies FNB. This is a ****... after been main banked with you foe close to 10 years. I'm appalled by the treatment we get when we are at your *********** staff's mercy. "Your claim is in the queue"... imagine??? What is your ETA on claims???