1 reviews | Active since Jun 2014
FNB FIRST RAND BANK LIMITED- FIRST NATIONAL BANK MESSED UP MY CREDIT RECORD
I AM SO ANGRY....
i took a Temp Loan with in December 2017 with FNB and that short loan was was deducted and paid in january 2018.
As per clearscore this account is still outstanding and i have not paid a loan from the same bank that i took it from HOW IS THAT FREAKING POSSIBLE.
This is the status record... Regular Payment R1,808 Current balance R1,808 Limit R1,808 Opening Balance R1,808 Duration 1 Months Account opened 27 December 2017 Last updated 25 December 2017 Account number 00TLN ********** 6902 Frequency Monthly Name M G Malema
This account was paid rather this was deducted by FNB on the 17th of January 2018 in full.
So imagine my suprise when i find out that they have listed and according to them I am a high risk ....HIGH FREAK RISK client WHO HAS NO ACCOUNTS I AM ONLY PAYING OFF MY CAR SO PLEASE EXPLAIN TO ME, HOW AM I A HIGH RISK ... WHEN THIS BANK IS THE RISK IT SELF.
Today i went into a the branch at Featherbrook asked that consultant check for me what is going on THEIR SYSTEM becouse as far as i know i have paid all my accounts. With her dismissive attitude she just told me that the system is saying that i am a risk customer whilst back at the ranch they are the culprit.
Surely this is ******* and the comsumer proction Act does not allow for citizen to be victimismed by their own banks like this.
I was with capitec for over 10 years 10 FREAKING YEAR never have they ever done this to me.
Mind you not one has FNB even mentioned that this temp loan was n ot paid here i am fighting with other financial houses. When the snake at right here in my house.
I WANT MY NAME CLEARED TODAY FIRST RAND BANK LIMITED, FIRST NATIONAL BANK OR WHOEVER YOU CALL YOURSELF.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Premier Resolution Centre for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
