FNB (First National Bullsh*t) - Cancelling/Reversing a debit order is a nightmare

Trying to cancel a debit order from FNB is a nightmare.

Firstly the buttons they show on their demo on how to cancel the order do not load for the client. So why they put that video up for the demo nobody knows!

Secondly trying to get hold of one of their operators is a god damn riddle of menus most of which do not include the option to speak the operator.

Thirdly, and this is the kicker for me, they can't assist you on Sundays to cancel the debit order, no you have to call back on Monday to try sort it out. What nonsense is that! In the mean time more than a few debit orders can go off from your account while you have to wait until Monday.

I thought FNB, being one of the industry leaders in their field, would better be able to help a client but clearly that isn't the case. What a shocking, disgusting and utterly worthless experience!