FNB... FIRST NATIONAL B***H

Since 31 July 2024, I've been receiving emails from FNB Business about my account being at risk of being frozen. The deadline to update FICA info for compliance was 12 November as stated in the email. I updated my FICA info on 08 October. Compliance status on FNB Online Banking says "completed" because I actually completed the check process. My account was frozen anyway, with no communication from FNB about my account now being frozen. Had to deduce from EFTs not being sent, but the account still accepts transfers. Secure Chat operators weren't helpful: they both shared an automated "copy-paste" instruction on how to update my FICA info... DIDN'T I DO THAT ALREADY?! And their 087 "helpline" just keeps me on hold. HORRIBLE BUSINESS BANK!