FNB (First National Bank) using Takealot delivery - Worst service in 10 Years

Item: FNB (First National Bank)
Rating: 1
Author: Rozelle C

I was approved for an FNB Gold Credit Card a month ago. After doing 3 inquiries with FNB and contacting Takealot, found out that they supposedly tried phoning me on the 8th of October but a note was made that the contact details do not work. However, when confirming my contact details it is correctly captured.

This is absolutely shocking. I blame both FNB and Takealot for this mishap. Nobody tried to get hold of me or gave me feedback on any forum. They even have my email address.

I am now waiting for Takealot to call me back because it is useless to call them. They NEVER answer.

FNB used to be an excellent bank. I have been a loyal customer for over 10 years. For the first time I am considering moving my Cheque account to another bank.

If no feedback is given by end of business today, I am going to switch banks this week. It is just ridiculously poor service.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

12 Nov 2018, 09:30

Good day Rozelle,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns

I again apologise for any inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply12 Nov 2018, 09:30

Official

Good day Rozelle,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I again apologise for any inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)

Rozelle C's updateReviewer Update

12 Nov 2018, 16:24

Thank you for coming back to me so promptly FNB. I believe their is a major system malfunction on the Takealot Delivery system. I received an sms that they "claim" to be trying to get hold of me. My call logs show absolutely NO calls incoming. I phoned the provided number and I am still on hold 15 minutes later. Can you please refund my R180 airtime? How is it my responsibility to call them?

Rozelle C's update12 Nov 2018, 16:24

Reviewer Update

Rozelle C's updateReviewer Update

12 Nov 2018, 16:32

I finally got through on my third try. My credit card will be delivered in 2 days. I still implore you to look into improving your systems. Something is not working right.

Rozelle C's update12 Nov 2018, 16:32

Reviewer Update

I finally got through on my third try. My credit card will be delivered in 2 days. I still implore you to look into improving your systems. Something is not working right.