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Arnold N

1 reviews | Active since Aug 2018

21 Sept 2021, 11:15

FNB (first national bank) Supports ********** activity for profit gain.

I lost my FNB card and then app**** for a new account with a new card, and that was done through my FNB cell phone banking, I then started receiving a bulk of transactions made through my account that reached a total of r1500 , I then went to the FNB branch in Nothgate, who didn't care much and told me to call the ***** line and couldn't help me with a new card because I have to wait for the 1 I orders, they helped me block the card via atm, and told me the transactions were done in limpopo through toll gates, bare in mind that my account did not have those funds deducted, so it left me at a minus, I have never been in limpopo and have never ever used my FNB card for toll gates in the 7+ years being with Fnb, I have never bought petrol, nothing associating me with a vehicle, they assured me it's cancelled and I should wait for the courier, and call the ***** line, which I did and they advised me that they will log a case, this was last week Thursday and Friday, and they only took out r700 from the r1500 , and not the whole amount , today another transaction went through putting my account on a -r900, FNB is allowing ********** activity , my finances are not safe, no one has called me , I have been in and out of your branches, I need this sorted out please, because it seems like you want to make money from these ********** transactions, for accepting such to happen even if the amount taken is not there, I'm getting paid through this account and now I'm stressing over whatever is going on there, the new card that was delivered and activated by the courier doesn't even work, there is conspiracy happening and affecting people's hard-earned money, the main purpose of a bank is to protect people's money, and you failing to do that ,please resolve this asap, don't support *****. Please call as promised last week Thursday or study my account, I do everything through my account ,it's not hard to tell that I don't drive.

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Replies (4)
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Arnold N's update22 Sept 2021, 07:01
Reviewer Update
I woke up with an sms of a small portion of the ********** amount reversed on my account, this is not acceptable, the whole amount should have been reversed, I won't be liable for limpopo transactions that you want to benefit from, I don't understand why you busy taking out small amounts and not the whole thing because they are similar transactions as a whole, what makes you take and leave some of the ********** amount in my account, check my cellphone banking from the time this transactions happened, I was active on my cellphone banking in Gauteng, I'm feeling unsafe and refuse to be responsible for ********** transactions that you approved even tho my account did not have those funds, the ********** didn't even need my password to use it, you are affecting me and I'm becoming depressed and unsafe with every second passing, If you won't resolve this , kindly advise ,so that I can change my salary and use a different bank, and y'all stay with your mess ,please advise asap if this will be resolved or our relationship ends here ,so that I can make the necessary arrangements with my HR. I need to move from all this, no one has contacted me , I have been to the branches, I have made calls to you and I am doing this as well, what more do I need to do, for you to acknowledge a BLACK man, we can't be treated like slaves for a service we pay for, please cancell my life cover and all similar services I have with FNB, you have lost my trust, I see there are so.many complaints about FNB ,I guess this is the new culture,well it your culture seems to be growing with such service and your ethics on clients protection.
Please advise way forward ,so that I make a plan if you can't help and the aaccount can just be closed please and I can call my Hr asap and make alternative plans .





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Arnold N's update22 Sept 2021, 07:32
Reviewer Update
There are quite a lot of your clients who have this issue after card cancellation has been made, clearly you are aware of this, why do you still allow it? And can I get a way forward
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Arnold N's update22 Sept 2021, 16:36
Reviewer Update
Kindly advise if FNB will remain to ignore all efforts of communication that I have attempted.
This is terrible customer service, and I honestly need this resolved asap,
This is an issue that you don't want to settle because dozens of FNB clients over the years have ex[dressed incompetence and no care attitude towards this issue.
I kindly ask again for these ********** amounts taken off my account.
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Arnold N's update23 Sept 2021, 06:09
Reviewer Update
Woke up today with more ********** transactions on my account, this is happening everyday and FNB is doing nothing about it, I am not safe and uncomfortable with your lack of security,customer service and general care of your clients, this is really disappointing.