GP
Gerhardt P
1 reviews | Active since Feb 2019
16 Apr 2019, 11:42
FNB (First National Bank) *****ing from my account
I have a gold cheque account with FNB (First National Bank) ,my account is going into a overdraft that i did not sing for. When it is going into the overdraft they charge me unpaid fees the total fees of R9926.00 was deducted from my account in 8 months time.I consider this as *****ing and i phoned the numerous times holding on for 10 to 20 min wasting my airtime and nobody got back to me.I am so upset with FNB (First National Bank) and are considering moving my bank account to another bank that dont ***** from their customers. Please dont waste your time with FNB (First National Bank) .
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FNB (First National Bank)'s replyOfficial
16 Apr 2019, 13:02Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply16 Apr 2019, 13:02
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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