FNB (First National Bank) / Instant Accounting ... A STUDY IN ESCALATION

It started 7 days ago . All I want to do is be able to download my bank statements in xls format prior to March 2019. FNB Instant accounting software has the ability to do so but ..... after a weeks worth of phone call's and escalations of escalations that have been already escalated after previous escalations .... NOTHING. The consultants have been an interesting study in themselves . Some are polite , some seemingly condescending and others quick to dismiss and 'escalate'. I have hit a brick wall now and can only hope that this review is going secure a genuine Escalation .