MT
Monica T
1 reviews | Active since Apr 2019
03 Apr 2019, 13:28
FNB (First National Bank) fail to deliver card
I have waited over a month for my credit card from FNB. With endless excuses. Bottom line is the card was meant to be delivered in February. We are now in April and still no card. I honestly am not interested if it's the bank's fault or the courier fault I just want my card. You have placed me a position where I can not do any transactions as my credit card has expired and I am unable to do anything. I want my card and I want it now.
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FNB (First National Bank)'s replyOfficial
03 Apr 2019, 15:02Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply03 Apr 2019, 15:02
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)