FNB (First National Bank) erroneous monthly fees.

Please refer your email of 1 June, 2018 It says “ Annual pricing review, banking fees Encore gold account, and that I am currently on the standard pricing option. It then stipulates what is included in the monthly fee of R115. The 4th. paragraph spcifically states that I will PAY NO MONTHLY FEE IF I MAINTAIN A MINIMUM BALANCE of R5000 IN ANY OF YOUR SAVINGS OR CASH ACCOUNTS. I then invested R20,000 into a 32 day deposit account. What is it that you do not uderstand about your own fee structure? Since then, you still deducted a R115 fee from my acount for 4 months. It is useless speaking to FNB - every other staff member have a different BS story, but none of them fixes the problem. I hope other clients read this. I am sure that FNB also ***** over other clients every month. Bottom line is that one should keep checking your monthly FNB statements to check for unauthorised transactions & fees.