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Farah M

1 reviews | Active since Aug 2023

10 Aug 2023, 12:28

FNB (FIRST NATIONAL BANK) ***** DEPARTMENT

Absolutely poor service. I had logged a ***** case on the 27th of June 2023 and was assigned Ms. Jade Abrahams. I received one email from her on the 28th of June 2023 and have received nothing ever since, not a single update. After sending her numerous emails, she responded to say the turnaround time is 21-30 days. We have now passed the 30-day mark, and still, not a single word from her. I proceeded to contact the ***** department who sent her a message that I was looking for my 30-day mark response. I received an email from her saying that she has sent an escalation to the external bank.

Not sure why it took me "searching" for her to prompt her to do something. Why was the escalation not done prior to the 30-day mark? She asked that I wait for the 30-day mark, which I did, only to find out that she did not have an answer for me...

She has not responded to my emails, not answered or responded to my calls. This is absolutely poor service, was she just planning on not providing me with an update had I not contacted her?

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Farah M's update15 Aug 2023, 07:43
Reviewer Update
After 32 business days since reporting my ***** incident, I finally received an email from the ***** agent (this only being after I had posted this hellopeter review), and as any reasonable man would expect the funds were withdrawn from the recepients account. Not sure how FNB justifies taking more than 30 business days to follow up on a case of ***** thinking that the funds would still be in the account, the delay and absolute bare minimum service by FNB almost guarantees you never getting your money back. If you ever have a case of ***** and you bank with FNB, you can forget about being assisted especially being assisted swiftly, might as well forget about the money altogether because the way in which their ***** department operates and their turnaround time is absolutely pathetic.

I was told to submit my case to the FNB care department if I was not satisfied with it, and once again, I am waiting for FNB to get back to me... probably going to have to wait another 30 business days for a response from them.

FNB I am absolutely disappointed in the service received. You pride yourself in how you take care of your customers if only your actions spoke louder than your words.