FNB (First National Bank)- Credit Card Takealot Delivery - Poor Customer Care

I recently joined FNB from another bank, I was contacted on the 10 May to arrange delivery of my credit card from FNB, by Takealot. I gave the contact agent all of my details including the delivery address, and was informed that my delivery would take place on Friday 11 May, however I informed the agent to change the date and make it for Monday 14 May 2018.

She then took my contact details and delivery information, I was informed that delivery would take place between 11:00-11:30 am. I decided to call the Takealot delivery team and to my dismay was informed that the card was not scheduled for delivery and there was no confirmed information for the card to be dispatched.

I had to give my delivery address once again, and was then informed that my card was only going to be delivered on Wednesday 16 May between 11:00am-11:30 am. I also received an sms confirmation to inform that delivery would be taking place.

This is very disheartening as a first time client of FNB as I had to actually make my own follow up call, with regard to the delivery of my credit card, this was one of the reasons why I had left one of the other banks because of poor customer care and follow up.

If this partnership between FNB and Takealot needs to still take place, then there needs to be tighter mechanisms in place to ensure that these glitches are avoided, as I now feel this is very unacceptable and I have become rather skeptical of what else can go wrong with FNB as a very first time client after being with another bank for 16 years.

I am very dissapointed and feel disheartened to say the least.