FNB (First National Bank) Credit Card

I logged a call with FNB on the 5th of Jan 2022 to have my Credit Card cancelled, closed and taken off my profile. They also had to transfer my access money from my credit Card to my current account . Today is the 2nd Feb 2022 my Money is not transferred into my account. No one calls to provide feedback, instead I'm the one who has been calling the entire Month and all I get is we escalating, we logging the call, we making notes your profile but no actual work been done to get my query resolved. What so annoying is the fact that you cannot even talk with their back office staff who are charged to do the actual transaction. The guys who will pick up your call will tell you that they not authorized and all they can do is log a call and hopefully someone will assist .

I'm beyond disappointed , irritated and inconvenienced with FNB, so much so I'm thinking twice to even take my second home loan with them due their bad customer service I had to experience with them currently. Even Today my query couldn't be resolved and i have to wait for someone to read note and hopefully they will do their job and transfer my money.

The person who was charged to resolved my query Natasha Adoleh *** , has not even bother to call even after sending Four emails to their complains department ***