XS
Xavier S
1 reviews | Active since Jul 2017
12 Jun 2021, 12:29
FNB (First National Bank) and Shaw Academy
Please tell me how this makes any sense. I got **********ly billed by SHAW ACADEMY R211.47 and R399.00 respectively on the same date: 05 Jun 2021. They refunded the R211.47 but are unwilling to refund the R399.00. Please let me know how this makes any sense at all. Just google Shaw Academy to see how many ********** transactions they are involved in. I'm starting to think that they are working with FNB to **** people.
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Xavier S's updateReviewer Update
17 Jun 2021, 04:38 Good day FNB,
It is 5 days later and the second part of the same query is still not resolved. Strange that the lower amount was refunded and the fees, but for the higher amount you want a form, but it's the exact same company debiting my account on the same day. When we owe banks money, we need to pay interest. I now want interest as the bank owes me this money.
I don't want a phone call, I want the second part of my refund. You already accepted responsibility when you processed the first part of my refund.
The next correspondence is to the banking ombud.
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It is 5 days later and the second part of the same query is still not resolved. Strange that the lower amount was refunded and the fees, but for the higher amount you want a form, but it's the exact same company debiting my account on the same day. When we owe banks money, we need to pay interest. I now want interest as the bank owes me this money.
I don't want a phone call, I want the second part of my refund. You already accepted responsibility when you processed the first part of my refund.
The next correspondence is to the banking ombud.
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Good day Xavier
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number : ***
Regards,
FNB Customer Resolution Centre
FNB Customer Resolution Centre
***
XS
Xavier S's update17 Jun 2021, 04:38
Reviewer Update
Good day FNB,
It is 5 days later and the second part of the same query is still not resolved. Strange that the lower amount was refunded and the fees, but for the higher amount you want a form, but it's the exact same company debiting my account on the same day. When we owe banks money, we need to pay interest. I now want interest as the bank owes me this money.
I don't want a phone call, I want the second part of my refund. You already accepted responsibility when you processed the first part of my refund.
The next correspondence is to the banking ombud.
------------------------------------------------------------------------------------------------------------------------------------------
It is 5 days later and the second part of the same query is still not resolved. Strange that the lower amount was refunded and the fees, but for the higher amount you want a form, but it's the exact same company debiting my account on the same day. When we owe banks money, we need to pay interest. I now want interest as the bank owes me this money.
I don't want a phone call, I want the second part of my refund. You already accepted responsibility when you processed the first part of my refund.
The next correspondence is to the banking ombud.
------------------------------------------------------------------------------------------------------------------------------------------
Good day Xavier
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number : ***
Regards,
FNB Customer Resolution Centre
FNB Customer Resolution Centre
***