DH
Desmond H

1 reviews | Active since Mar 2023

10 May 2024, 13:40

FNB FIRST NATIONAL BANK

On 15th April FNB , for no apparent reason cancelled my FNB debit card , thereby preventing me from accessing my money on my FNB banking App , qt FNB ATM machines and preventing me from doing cash withdrawals at Pick N Pay , Checkers , etc. I complained and was given a temporary bank card . FNB then cancelled this temporary card without giving me any reason for doing so . I went to see them several times at FNB Vineyard Road Claremont , but got no where . I phoned FNB Customer service and FNB Customer Resolution . Both promised to sort this out , but I am still denied access to my own money 16 days after 25th of April . A few days ago FNB sent me a message stating that my complaint was being taken to a higher level of investigation and will take 24 to 48 hours . Now more than 48 hours later , nothing from FNB , no phone calls , no messages , nothing . I am a 66 year old pensioner , cut off from his money by FNB for 16 days now .

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