Fnb First Card Service sucks

contacted FNB card call center on the 15th September and requested my credit card to be delivered to a branch of my choice the advisor on the line then confirmed that it was done.. A week later my existing card was all of a sudden cancelled which I did not authorise... today 17days later I discover that the card is in a branch that is over 80ks away from where I have requested the card to be sent... I have logged numerous complaints and still I am without a credit card.. I now am getting ebucks msgs that state I would have received 15% back on certain purchases had I used my FNB Credit card... well ebucks I would have loved to yet someone at FNB credit card messed up again... All I get is an apology from RB Jacobs yet nothing is getting fixed... How Can You Help Me get my credit card before the weekend is over? How Can You Help Me get my ebucks that I have now lost?????