FNB first body line

I made a claim with FNB first body line 1st March 2019, the consultant that put the claim through was Michelle Miller, it is almost 2 weeks later, i mailed and asked for some feedback on the claim, got no response. i then called her, she put me on hold for 15 minutes! another consultant asnwered the phone as it probably redirected automatically and he put me on hold aswel for a while.i had to cancel the call and call back and ended up with another consultant.

This is highly unacceptable as its my very first claim and thought this would actually be of a benefit to me.