FNB finds service no longer important

My credit card expired in April 20202, in the past the bank pro-atively contacted me and arranged for a new card. No longer obviously. I have contacted FNB, by phone, you experiencing high call voloumes and promise to return my call - never happened. It is now two month and still nothing.

I entered my info on your I/Nt page and promised that someone will contact me in 24 hours, another lie.

Clearly, service is no-longer a 'service' offered by FNB.

LOck down made it impossible to visit a local branch, no very impressive stuff, great at bank charges, penalities if late for any reasonable reason, but need service...not so much!

Bazil Raubach