FNB( find next bank)

Item: FNB (First National Bank)
Rating: 1
Author: chantellefrick C

We opened bank account with FNB First my husband bank card was a problem it took almost 2 months to sort it out Nigel branch told him we wont charge for the temp card or the original card well both has been charged. 2 we went to heidelberg branch to sort out an 879 minus on the account after phoning customer care not the branch or customer care were willing to solve the problem. I went to heidelberg branch to close my account and they refused due to a R165 bank charge that was levied to an account I never used If bad service was a bank it would be fnb. I really miss Capitec

After a month and more bank charges the issue is still not resolved

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

26 Nov 2019, 13:18

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply26 Nov 2019, 13:18

Official

chantellefrick C's updateReviewer Update

19 Dec 2019, 09:24

Good morning

I have been to the branch twice and charges have not been reversed.

Bank charges 9n my husbands account this month were more the R600

It seems the problems doesnt get adressed at all

chantellefrick C's update19 Dec 2019, 09:24

Reviewer Update

Good morning

I have been to the branch twice and charges have not been reversed.

Bank charges 9n my husbands account this month were more the R600

It seems the problems doesnt get adressed at all