FNB- Find New Brains

I just called in to enquire about debits going off my account. Was transferred to a guy in the ***** department named Desmond Kgatle. This guy asked me a million times to verify my info even after giving it to him. The previous consultant asked me to logon to my app to do this. Desmond is useless. I asked 4 times for a manager and he refused. He then told me there is no manager available today. How is this possible for such a large bank??? I was then told there is no team leaders Desmond then told me that he was the highest person there today... really??? A call centre agent was the highest form of management on the day ??? How is it such an *********** person works at this bank. I will cancel all 4 accounts with you if this guy does not receive the proper disciplinary action for this treatment today. Your service sucks... this is why I left STD bank to come to you. Looks like I need to move to Another bank. Go listen to that call!!!