JB
Jaco B
1 reviews | Active since Mar 2021
18 Sept 2024, 14:56
FNB, Financial New Bullies. That should be the new logo
Anither action of disrespectful behavior towards client. Sending a message to say interest rate is changed, I must contact the call centre to find out more. When contacting them they said I must wait 5 days, then it would be implemented. They can't tell me what the rates is. So I must just accept whatever the rate is they decide on and not even know what it is. Call centre agent just ended the conversation, without any explanation, even after informing him that it is ******* to do it. Clearly FNB has no respect for their clients, they can change rates as they want, but when a client asks for the same, you get informed the rates is contracted and will not be reviewed. Double standard
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Jaco B's updateReviewer Update
19 Sept 2024, 14:06So just to update on how much care there is from FNB. They don't even go and investigate the matter, just advise me that the savings account I have is linked to a rate according to the amount in it. If the bothered to check the history of the chat with the call centre, they would have seen that it was not a savings account I referred to. Again showing how they do what they want and respond with anything, even if it is not relevant. That FNB is why we are closing accounts and moving to other banks, they respect clients and if there is mistakes, they don't hide away like your bank does. Email response was sent to say please give me a time for the phone call so I can avail myself, what happens, phone at a random time and say you can't reach me. So sad that a once a great brand is now becoming a two timing brand with in my opinion no moral values any more.
JB
Jaco B's update19 Sept 2024, 14:06
Reviewer Update
So just to update on how much care there is from FNB. They don't even go and investigate the matter, just advise me that the savings account I have is linked to a rate according to the amount in it. If the bothered to check the history of the chat with the call centre, they would have seen that it was not a savings account I referred to. Again showing how they do what they want and respond with anything, even if it is not relevant. That FNB is why we are closing accounts and moving to other banks, they respect clients and if there is mistakes, they don't hide away like your bank does. Email response was sent to say please give me a time for the phone call so I can avail myself, what happens, phone at a random time and say you can't reach me. So sad that a once a great brand is now becoming a two timing brand with in my opinion no moral values any more.