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Cara-Storm Conlan
1 reviews | Active since Jul 2016
19 Jun 2019, 08:53
FNB Financial Advisors/Planners, where?
For two weeks now i am waiting to see a financial planner. i have been into the branch 3 times. a branch consultant has "booked an appointment", i have no date/time for this appointment. i have phoned three times with only a answer today, and used the app and online banking to book and 14 days later i still do not have an investment account. So what now? maybe i should move my business elsewhere because it is pathetic that no person in a branch can assist me. i must wait and no update. i still have no clue as to who will be calling me and what do i need to have with me when they eventually do. the claim 10am today, but we shall see. didnt realise it takes 2 weeks to open an account...
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Replies (2)
FNB (First National Bank)'s replyOfficial
19 Jun 2019, 11:08Good Day Cara - Storm Conlam
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply19 Jun 2019, 11:08
Official
Good Day Cara - Storm Conlam
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
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Cara-Storm Conlan's updateReviewer Update
19 Jun 2019, 11:27At 10h30 am today i finally got a call, i appreciate that Siyanda (Financial Planner) could assist me with such patience. i'm very disappointed that it took this long though. I was about to move all my accounts to another bank. How can you advertise that clients can make appointments and walk into branch for assistance when that is not the case?
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Cara-Storm Conlan's update19 Jun 2019, 11:27
Reviewer Update
At 10h30 am today i finally got a call, i appreciate that Siyanda (Financial Planner) could assist me with such patience. i'm very disappointed that it took this long though. I was about to move all my accounts to another bank. How can you advertise that clients can make appointments and walk into branch for assistance when that is not the case?