FNB Fiduciary services

My mom passed away in July 2020. To this day FNB has not finalized her estate matters. No one seems to care.

Initially when WE OWED FNB the matter was closed in a matter of weeks and documents received from the masters court but we later found out on our own that our mom had a further investment with FNB this information was “not found” by them but when we brought it up they miraculously found the investment. This was discovered in May of 2021. Since then FNB has been giving us a run around.

They say there’s a backlog at the masters court but my thing is why is there a backlog only when we have money being owed to us, surely this should have been the case even when we owed the estate money. Then they charge us a ridiculous large amount of bank charges and won’t send me a break down of where a whole 15k of bank charges comes from. We’re being assisted by Natasha and many other people under her, who honestly have been of no help. All they ever do is send emails saying they’re following up, these emails are ONLY sent when I make a follow up, not once does FNB send me any updates unless I email them a million times asking for feedback.

At this point all the money from the investment will stay with FNB because of the ridiculous bank charges and beneficiaries we will get nothing.