FNB Fiduciary is not competent

On 23 June 2020, we reported the death of our father. FNB was quick to assist with sharing the estate management process and requested documentation which was provided. We had been dealing with Charmaine September (FNB Wealth and Investment from the Menlyn office) until recently who has apparently left the department and now we're dealing with Dineo Mamatho.

Ever since the report, it's been continuously the same reason (COVID-19). When the file was opened we were advised that the process takes 9 months at the most. We are now in almost 12 months (one year) later and still no finalization. Three weeks back were advised by Charmaine that she's waiting for Sanlam to finalize one claim and a turnaround time of 7 working days once quoted. More than 14 days later; we're still waiting.

There's already two claims from Sanlam that were processed, why wasn't the follow-up with Sanlam done at that time already?

Everytime a follow-up is done; COVID-19 is always the answer.

Can someone competent kindly finalize this old smd overdue file please....