FNB Fiduciary Department

I have been a FNB client since 2016, even recently opened a Business Account. FNB is one of the best digital bank in South Africa. I'm impressed with their customer service. However, recently I engaged with FNB fiduciary department and truly speaking I'm very disappointed with that department. Specifically with the Manager and her Subordinate My mother past in 2021 and she had a will with them. To date, my mothers will is not finalized. The specific person hardly responds emails. I had to fight and escalate the matter via FNB complaint and that's when things started to move. I'm truly disappointed as we need the money to assist at home. I will never draw up my will with FNB that's for sure.. I'm disheartened with the bad service I'm receiving from FNB.