FS
Fundiswa S
1 reviews | Active since Sept 2014
07 Jan 2019, 09:06
FNB Fiduciary department
I DON'T KNOW HOW MANY TIMES MUST I COMPLAIN WITH SAME DEPARTMENT!!
I dropped my SIGNED Will at FNB Carlsword (Midrand) branch on the 1st December 2018 and I gave it to LIVHUWANI. I called Fiduciary department last week try to find out if they received it and it's stored properly, surprisingly they don't even know when is it! They were busy trying to locate it.
It looks like this is a norm to FNB not to take care of their Black clients because I don't think if it would happen to a White client, and I'm sick and tired of always complaining! You better locate and find my Will because I am not going to re-sign it, i'm not MAD!
Regards, Fundiswa
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FNB (First National Bank)'s replyOfficial
07 Jan 2019, 17:04Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Jan 2019, 17:04
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)