FNB Fiduciary Customer service

With reference to my first complaint: After receiving an email on the 2 December stating that the banking request had been completed, I went to the FNB branch on 3rd of December to finalize this. This late estate account was opened on the 25th of September, closed on the 3rd of December. This is 69 calendar days. 20 days skipped. (Excluded 10 Saturdays. Excluded 10 Sundays, Excluding Weekends and public holidays). To, but not including Wednesday, 3 December 2025 Result: 49 days! I was charged for bank admin fees for December; I have not used this account which was closed on 3rd of December. I therefore request them to refund me the bank charges for December. It is not acceptable for this process to have taken this long. Charged 3 times at a rate of R60.00 per month. I do not have an account with FNB and I also don't want to after this experience. I have not received any further response from them since my email on 4th of December.