FNB FICA VERIFICATION INCOMPETENCE

FNB CONTINUES TO FREEZE MY ACCOUNT AFTER BEING FORCED TO SUBMIT FICA DOCUMENTS TWICE. WHAT LEVEL OF INCOMPETENCE AND DYSFUNCTION IS THSI THAT YOU CONTINUE TO LEVEL AGAINST CUSTOMERS THROUGH WHICH YOU GENERATE INCOME.

THE AGENT ASSISTING TELLS ME THAT QA MADE A MISTAKE BY NOT REMOVING THE FREEZE YESTERDAY BUT NOW I MUST WAIT FOR THE SAME IDITOT TO REMOVE THE FREEZE.

FNB, WHY DO YOU DESIGN USELESS SYSTEMS THAT EVEN YOUR OWN STAFF DO NOT COMPLY WITH?

NOW I MUST WAIT INDEFINITELY FOR SOMEONE TO REMOVE THE STUPID HOLD ON MY ACCOUNT