VH
Vaughn H

1 reviews | Active since Apr 2013

10 Jul 2015, 11:07

FNB FICA system disregards human rights

THIRD COMPLAINT ON THE SAME ISSUE: FNB is lying to me, I was contacted on my first report by a representative with the following number from yourselves, apologizing and accepting my position. ***) , affidavit for ID together with passport do meet the legal requirement and I have reported the FB page responder for not caring about FNB customers. A month later they simply did the same thing and are now refusing to accept my passport as ID when they accepted it for a personal loan, talk about twisting the rules to suit yourself?? The public need to be made aware of FNB's interpretation and use of the FICA act and their personalized interpretation of its requirements. They are unique amongst SA banks in this treachery. People should really think twice now about FNB. The law which they keep quoting says it is up to the bank to accept the form of ID, passport is acceptable but not to sick FNB threatening to close accounts without adequate info: this is **************. When like I said those details where fine for the loan. I say it here, Do it & I freeze your loan payments and lay an official FICA complaint for giving the loan without FICA or for **************, you choose!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2015, 11:28
Official
Hello vaughn@,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)