1 reviews | Active since May 2017
FNB FICA submission deadline of 24hours impossible to adhere to
I received one SMS from FNB on 11 Dec 2017 13H27 requesting me to submit FICA documents. My account was blocked from non submission on 12 Dec 2017 without any further communication. The KYC department was unable to unlock my account until submission of the documents.
This is not the way to treat your customers and I am very upset about the fact that no one are able to assist me to fix the problem but someone was able to block my account.
I am happy to comply with the requirement and always have but this treatment is unacceptable. It has now been 2 hours after I submitted to documents via email to ********** and they still have not received anything.
Good day Mr. GideonG19
Thank you for your complaint. We have reviewed the matter and referred the matter to the Premier division for further review.
Your Hello Peter reference in this regard is: ***NF
They will review the matter and provide you with feedback in 24 to 48 working hours.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Desk
(T) ***
***
Good day Mr. GideonG19
Thank you for your complaint. We have reviewed the matter and referred the matter to the Premier division for further review.
Your Hello Peter reference in this regard is: ***NF
They will review the matter and provide you with feedback in 24 to 48 working hours.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Desk
(T) ***
***