MB
Mark B
1 reviews | Active since Jan 2023
15 Sept 2026, 16:43
FNB FICA REQUIREMENTS
FNB suffers from call centre stupidity. The FICA requirement department sends a FICA requirement mail with no attachments. A reply to the mail requesting attachments yielded no results. Several calls to the given help number and verifications just put you in a loop back to the beginning with zero help. You cannot get any information yet they will shut your account down because you did not comply with the documents that they did not supply. The high call volumes are because its the same people calling in and asking for the same help. The customer service executive is out of touch and does not know how badly the call centre is irritating their customers. They have no name, no number and no email address. Mr Luvo is the team leader and is as effective as the poodle next door. It is nobody's job to take responsibility and nobody is accountable. Get another BANK.
Helpful (0)
Replies (3)0
Replies (3)MB
Mark B's updateReviewer Update
15 Sept 2026, 20:05Still no reply here. Hahahahahahahahahahahaha
After multiple calls they sent an email. However the email contains 2 of the same document that I already have and still no forms to complete. The sent documents are a 3MB pdf that should be 80kbs.
Not their money, not their business, not their clients and not their loss.
Entitled employees
As mentioned before now I must call again and engage with stupid people who are unaware of the email sent to clients despite the fact that their number is given as a help number.
No pride, no accountability, no responsibility, no name, no telephone number - All under the guise of TEAM.
Please send me the email address of the customer service executive.
An absolute disgrace and poor show from FNB
Get another BANK
After multiple calls they sent an email. However the email contains 2 of the same document that I already have and still no forms to complete. The sent documents are a 3MB pdf that should be 80kbs.
Not their money, not their business, not their clients and not their loss.
Entitled employees
As mentioned before now I must call again and engage with stupid people who are unaware of the email sent to clients despite the fact that their number is given as a help number.
No pride, no accountability, no responsibility, no name, no telephone number - All under the guise of TEAM.
Please send me the email address of the customer service executive.
An absolute disgrace and poor show from FNB
Get another BANK
MB
Mark B's update15 Sept 2026, 20:05
Reviewer Update
Still no reply here. Hahahahahahahahahahahaha
After multiple calls they sent an email. However the email contains 2 of the same document that I already have and still no forms to complete. The sent documents are a 3MB pdf that should be 80kbs.
Not their money, not their business, not their clients and not their loss.
Entitled employees
As mentioned before now I must call again and engage with stupid people who are unaware of the email sent to clients despite the fact that their number is given as a help number.
No pride, no accountability, no responsibility, no name, no telephone number - All under the guise of TEAM.
Please send me the email address of the customer service executive.
An absolute disgrace and poor show from FNB
Get another BANK
After multiple calls they sent an email. However the email contains 2 of the same document that I already have and still no forms to complete. The sent documents are a 3MB pdf that should be 80kbs.
Not their money, not their business, not their clients and not their loss.
Entitled employees
As mentioned before now I must call again and engage with stupid people who are unaware of the email sent to clients despite the fact that their number is given as a help number.
No pride, no accountability, no responsibility, no name, no telephone number - All under the guise of TEAM.
Please send me the email address of the customer service executive.
An absolute disgrace and poor show from FNB
Get another BANK
MB
Mark B's updateReviewer Update
16 Sept 2026, 08:46 This is their private reply but as you can see there is no information provided that warrants a private reply. Why would I contact the hellopeter complaints team in email when I can chat openly here? After all that is the purpose is it not. Next time use the spell check and spell apologise correctly.
There is no further request I simply want someone from the *********** FICA TEAM to send the correct information so we can comply before you shut our account down because we did not comply.
Still waiting for the email address of the customer service executive.
Poor show from FNB
Get another BANK
Their Private Reply
------------------------------------------------------------------------------Good Day Mr Mark Bellingan
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
There is no further request I simply want someone from the *********** FICA TEAM to send the correct information so we can comply before you shut our account down because we did not comply.
Still waiting for the email address of the customer service executive.
Poor show from FNB
Get another BANK
Their Private Reply
------------------------------------------------------------------------------Good Day Mr Mark Bellingan
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
MB
Mark B's update16 Sept 2026, 08:46
Reviewer Update
This is their private reply but as you can see there is no information provided that warrants a private reply. Why would I contact the hellopeter complaints team in email when I can chat openly here? After all that is the purpose is it not. Next time use the spell check and spell apologise correctly.
There is no further request I simply want someone from the *********** FICA TEAM to send the correct information so we can comply before you shut our account down because we did not comply.
Still waiting for the email address of the customer service executive.
Poor show from FNB
Get another BANK
Their Private Reply
------------------------------------------------------------------------------Good Day Mr Mark Bellingan
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
There is no further request I simply want someone from the *********** FICA TEAM to send the correct information so we can comply before you shut our account down because we did not comply.
Still waiting for the email address of the customer service executive.
Poor show from FNB
Get another BANK
Their Private Reply
------------------------------------------------------------------------------Good Day Mr Mark Bellingan
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF.
For further request, you can email us on the below email address:
Email address: ***
Regards,
Hello Peter Complaints Team
MB
Mark B's updateReviewer Update
16 Sept 2026, 09:15Hahahahahahahahahahahahahahahahahahaha
In addition I now got a call from the FNB SIM Card division apologising for the non dekivery. Thats how confused they are as they are sorry for a service I never asked for.
MR RB JACOBS is the worst service person.
Lets see if he attempts to correct things.
Get another BANK
In addition I now got a call from the FNB SIM Card division apologising for the non dekivery. Thats how confused they are as they are sorry for a service I never asked for.
MR RB JACOBS is the worst service person.
Lets see if he attempts to correct things.
Get another BANK
MB
Mark B's update16 Sept 2026, 09:15
Reviewer Update
Hahahahahahahahahahahahahahahahahahaha
In addition I now got a call from the FNB SIM Card division apologising for the non dekivery. Thats how confused they are as they are sorry for a service I never asked for.
MR RB JACOBS is the worst service person.
Lets see if he attempts to correct things.
Get another BANK
In addition I now got a call from the FNB SIM Card division apologising for the non dekivery. Thats how confused they are as they are sorry for a service I never asked for.
MR RB JACOBS is the worst service person.
Lets see if he attempts to correct things.
Get another BANK