FNB FICA / FYC run by i d i o t s!

<p>Generally FNB is a notch above the other banks. However, one department is a constant irritation to me.</p> <p>The FICA / KYC team are completely ***********. Each and every time I’ve had the misfortune of dealing with them, I’ll had to redo things 3 or 4 times before they seem to actually get what they want.</p> <p>My last fun experience has been opening a “my first savings” account for my daughter. On application I was asked to submit her ID document. She is 9 so does not have one, as I suspect most 9 year old’s do not.</p> <p>I then got an email requesting</p> <p>BIRTH CERTIFICATE</p> <p>PARENT'S ID</p> <p>CONFIRMATION OF PROOF OF RESIDENCE (ATTACHED)</p> <p>PROOF OF RESIDENCE</p> <p>Having had previous useless service from KYC email centre, I went into the branch only to be told after a 30 minute wait that I needed original documents, not certified copies.</p> <p>Next day after another 30 minute wait, handed all the information to the client services lady. She went through everything, scanned copies and said the KYC was now complete. This was two month ago.</p> <p>Guess what? This week I get an email from KYC, they need all the same documents again or the account will be converted. I ask what they need thinking perhaps one document had not been uploaded properly.</p> <p>No, they have NO documentation their side.</p> <p>Really, if FNB hopes to retain clients, they need to catch a wake up in that department.</p>