FNB FICA Fiasco

This is the third time in 3 months we've had to respond to FICA notifications. We have done so promptly each time. The guidance from FNB has been woeful, and our business account has been blocked twice. This time it remains blocked. The call centre could not help - it wasn't clear to them how we are not yet compliant. They've 'escalated' the issue. All that means to a client is that we now have no recourse at all - we are in escalation limbo, waiting for a call from a nameless, faceless and unsympathetic institution. I have yet to receive my call, 24 hours later.<br> <br> It's astonishing how the suspension of a businesses' capacity to transact is labelled an 'inconvenience' by FNB. It reveals complete ignorance on their part as to what it means to run a small business. Every day I can't access our money I lose money. The problem needs to be addressed immediately, not in 24 hours, not resolved in two weeks.<br> <br> So please don't offer me your patronizing apology for causing me 'inconvenience'