FNB FICA fiasco

I received a sms threatening to freeze one of my accounts if I do not immediately submit some Fica documents. No one could explain why I had to resubmit documents that were handed in at the branch like my ID and trust deed which were acceptable for the last few years.<br> <br> I nonetheless submitted all the documents they requested but my account were frozen on the 12th oh June. I had to make several calls and emails to find out they needed additional documents as no one from FNB bothered to let me know.<br> <br> I again submitted the documents, some of which ?re totally irrelevant, but my account is still frozen. <br> <br> Customers can not contact the branch directly anymore and have to go through a call centre. I do not get any feedback from FNB and I am completely fed up with the unprofessional service from FNB. <br> <br> I will be closing all my business, Trust, bond and personal accounts with FNB to go to a bank that has a relationship with their clients.