FNB - FICA documents - remove holds

Dear FNB team

I returned my completed KYC documents on Sunday and the hold on my account remains. Please urgently assist with uploading my proof of address on the system in order for the holds to be removed. I spoke to Sandile (FICA department) this morning and he mentioned that there are an additional two documents I need to complete to indicate that I am living abroad. Please send this to me urgently in order for this to be resolved. I am contactable on +***3 (as indicated on the KYC documents - Netherlands number) and you have my email address on record. As you know, debit orders are due today. I need this resolved urgently!!!

Regards Lisa