FNB FICA Disaster

<p>My account was frozen due to FICA documents outstanding. I went into the Tygervalley FNB branch on Monday 14/11/2016 to provide the necessary documents. The lady that assisted was helpful and ascertained that the hold on my account would be lifted in 48hours.</p> <p>On Friday, in an attempt to use my card I went online and noticed that it was still not corrected. After receiving absolutely NO HELP from the Helpline who advised that an EMAIL will be sent in my behalf, I went into the Tygervalley branch on Monday 21/11/2016 and the same story was given- a email will be escalated to the particular KYC department.</p> <p>So after a whole week the lovely lady confirmed that my account is FICA compliant but that "someone" didn't remove the hold on my account and it is still frozen.</p> <p>She apologized and said it would take another 24hours and I would receive an email... well it's now in total 192 hours later and I did what I needed to but I can't make use of my card...I still have not received an email and honestly FNB... you are not helpful at all!!!</p> <p>I expect an answer ASAP because this is now disgusting!!!</p> <p>FNB how can we help you?? What a joke! How about unfreezing my account and keeping to your promises- 24 to 48 hours what a load of ****!!</p>