FNB FICA Department is a Catastrophe!

<p>Last week, FNB sent me an SMS that said I needed to FICA my business account.</p> <p>I called the number provided and it turned out to be the personal mobile number of an employee that does not even work in the FICA department! She was not very amused and forwarded me to someone in the FICA dept.<br /><br />He provided me with his direct email so I could submit the documents. I did so, but got no reply or aknowledgement from him subsequently.<br /><br />Late Thiursday, another SMS comes through, so I try to call the FICA department on Friday am. I give up after being on hold for 40min.</p> <p>They have now suspended my account, so I am trying to call again - I have been holding now for 39 min!!!</p> <p>Will they ever answer the phone? Is there anyone even working there? </p> <p>Worst service ever!</p>