FNB FICA damage to SA Businesses

Last year, I received communication from a certain employee at FNB that certain documentation was needed to register my trust account with FICA. I sent through the docs as required in August... with no further communication from FNB. This year, mid Feb, they froze the account, without prior warning. I have been in constant communication - phoning (and oh what a time-waster that is) & e-mailing for assistance. I have in writing that all documentation was received in good order, and that they were to 'unfreeze' the account on 6 March already. NOTHING has happened since. We have phoned those 'higher up' in FNB on their direct contact numbers... they say they will get back to us but they don't, and eventually they just don't answer our calls anymore. This is pathetic, I have NEVER complained publicly about service before... but this FICA nonsense is completely out of hand. And no, I don't want yet another 'logged complaint reference number'. I just want people to know that their money and businesses are no longer safe with FNB. Oh, and they charged my account with 'inward unpaid charges' too. All this due to an FNB employee not doing his paperwork properly last year... so what now?