FNB - FICA

FNB advertise this hassle free banking, After 10 years at Nedbank, I wanted to move my account to FNB. I opened account online in January 2016. Couriers delivered my card and I gave them my ID and also my Lease agreement in February. My account was not activated. I phoned FNB to activate my card as proposed on the forms, they said that they did not receive my ID and proof of address from Couriers, I have to go to Branch. I went to FNB Mall of the North Polokwane today with my Lease aggreement and Proof of address letter issued by the Lessor yesterday 18.04.2016. The lady told me that my FICA (Proof of address) is no longer valid, as my contract is for 12 months from 30 March 2015, but the letter from the company is issued Yesterday, and at the time that the Courier delivered my card and I gave them my Proof of address, it was still valid, but because they did not get their documents from THEIR courier, this is becomming my problem again! Should i have all these **** with FNB even before I activate my bank account????