FNB Festival mall - Staff very rude to customers, no service

Item: FNB (First National Bank)
Rating: 1
Author: Madelein H

<p>FNB Festivall, Sarika Singh. I went to FNB Festival Mall on Saturday 18 March 2017 to apply for a tempory debit card as my card was broken. On arrival i was told by Sarika that i must apply for a card online. When i asked her how will i get a card online, she was very rude and told me that i must calm down and apply online. I said to her i want to see someone and apply as i need a card now and not in 5 days, she told me to sit in the qeue but refused to issue me a ticket number. In other words you will sit there the whole day! is this the way to treat customers? </p>

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Replies (2)

FNB (First National Bank)'s replyOfficial

22 Mar 2017, 11:53

Good day Ms. mads50

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply22 Mar 2017, 11:53

Official

Good day Ms. mads50

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

22 Mar 2017, 11:54

Good day Ms. mads50

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply22 Mar 2017, 11:54

Official

Good day Ms. mads50

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***