FNB ****

I am extremely frustrated with the service I have received from First National Bank (FNB), and I am hoping to get urgent assistance in resolving this matter. My mother previously had a life cover policy with FNB, which she decided to cancel. She stopped making payments and we have repeatedly requested that this policy be terminated. Despite this, FNB has continued to debit for this life cover. What is completely unacceptable is that these debit orders are now being taken from my personal bank account, without my consent or authorization. At no point did I give permission for my account to be used for my mother’s life cover payments. We have gone into the bank multiple times to address and dispute this issue. Each time, we were assured that it would be resolved, yet the debits have continued. There are also call recordings with the relevant department confirming our requests to cancel the policy. As of today, my account is sitting at over R2000 in the negative, directly as a result of these unauthorized debit orders. This has been an ongoing issue since last year, and it is unacceptable that it has still not been resolved. Not only has money been taken from my account without permission, but this situation has caused significant financial strain and stress. I am requesting the following as a matter of urgency: Immediate cancellation of the life cover policy A full refund of all unauthorized debit orders taken from my account A proper investigation into how my account was linked and debited without consent This matter has been ongoing for far too long, despite numerous attempts to resolve it directly with FNB. I expect this to be treated with the seriousness it deserves and resolved without further delay.