FNB - FED UP

<p>I have a savings account with FNB. On 30 January 2017, I received notification on my cellphone that I had made an online purchase to teh value of R700. I reported this matter both telephonically and at a branch to FNB as I had neither made nor authorised such payment. I was advised by FNB that i will have to wait for the 30 days. On 28 February, I received a second notification of teh same amount from teh same company being deducted off my account. I, AGAIN, called FNB and was told that it will be escalated and I will receive notification on the process. I have received no feedback and 30 days since my first complaint has now passed with no resolution in place. I am constantly following up with NO resolution. FNB has STILL not reversed my money of R1,400.00.</p> <p>I have been taken from pilar to post with no solution***cept to be told tahtI am required to fill in other forms. Come on FNB - point me in the right direction and get your act together. And, if after not getting right teh first time - you could at least get it right the second time. The consultant I spoke to today (ref RK ********** 9574) advised me that FNB does not have a Banking Ombudsman - what a joke!!! Pretty much like this whole process has been. I have been put out of pocket. I have been using my airtime to call your call centre to receive NO HELP and I am the one sitting without MY money. </p> <p>I would like this resolved ASAP and I am NOT prepared to go through a further 30 day waiting period due to incompetence on your side!</p>