FNB FEATHERBROOKE VILLAGE CUSTOMER SERVICE APPALLING.

FNB has become a headache in this country. I doubt I am the only one who wishes they weren’t banking with this bank. What a disgusting customer service they possess. The staff at FNB Featherbrooke Village booms with self confidence and arrogance and yet completely clueless on work ethics and customer service.

My car was ****** together with my bank card and documents. I requested a new bank card and instead it was delivered to this Featherbrooke Village branch.

I went there to pick it up with a certified copy of my passport, original Permanent Residence Certificate, An Affidavit with a case number and SAPS stamp stating that my documents had been ******. However, a rude lady called Melisa refused to give me my card. Funny thing is three days prior to 11 November I went into that same branch with the above documents to verify my documents and I was assisted.

Now they won’t give me my ****ing bank card. Melisa and her manager are arrogant and behave as if the bank belongs to them.

Why else would you not give me my bank card when I have a certified copy of my Identification, original permanent residence certificate, police report with a case number. What a ****ed up bank with no professionalism or ethics.