1 reviews | Active since Apr 2013
FNB Featherbrook shopping centre branch
Neledi the customer regulations person at the door was unhelpful when i requested that i needed a stop order done. Tells me 'dont you have internet' to which i said yes but i wanted a letter from the bank with a stop on it.
I got disinterested attitude from this guy and its the second time i have an issue at the bank.
Waiting at the to speak to a manager and i don't think there is anyone here.
Remember that are MANY people without work in this country. Soooo angry.
I want a senior manager to contact me. FNBs complaints line doesnt allow you to submit the complain once its all typed up - using my cell phone as I'm not home to logon via my laptop
Been sitting at the branch to speak to a manger for 20mins now if not longer.
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department who will investigate and provide you with feedback has been re logged on your behalf for urgent assistance. (***). Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department who will investigate and provide you with feedback has been re logged on your behalf for urgent assistance. (***). Kind Regards, Hello Peter Complaints Team ***
Again, staff dont know their own processes and have no knowledge on stop orders nor the ceeding of policies to the bank relating to home loans . This issue was resolved but it took a month! Its unacceptable. I'm so angry with FNB but you're quick to increase charges and for what?! Your staff dont know a simple thing like a stop order nor ceeding a policy to a bond account!?
Back to basics and start with training!
Again, staff dont know their own processes and have no knowledge on stop orders nor the ceeding of policies to the bank relating to home loans . This issue was resolved but it took a month! Its unacceptable. I'm so angry with FNB but you're quick to increase charges and for what?! Your staff dont know a simple thing like a stop order nor ceeding a policy to a bond account!?
Back to basics and start with training!