Fnb

Someone used my card details oversees to do ***** on my account. I am quiet disgusted by how this was handled by FNB. Firstly, I don't not get a prompt to approve the transaction...other instances if I forget my pin it's extremely hard to get into my account, but it was so easy for someone to ***** from me. How is FNB protecting me from **********. Then I need to keep calling and following up. Their chat service is ridiculous. I have pictures I am happy to share. The refund was meant to come through by now..when I ask about it no reply. I am a customer for more than 20years. Service has dropped tremendously. Besides this..they need to employ more skilled people. I got a message saying thank you for your patients...instead of patience. Makes me question if I am talking to FNB or some person in a call centre in India. Please correct this. I will leave FNB should this continue.